If you are sent a phone with number erroneously from the company, you have to work it out in person at a corporate store, travel there at your own time and expense. They do not offer return kits. There is no pre-warn to this effect.
Date: 2 Nov 2011 04:39:00 -0400
Subject: You have a new message from the BBB of Greater Kansas City in regards to yourcomplaint #8788752.
You have a new message from the BBB of Greater Kansas City in regards to your complaint #8788752. Please click on the link below to access the online dispute resolution web site and read this message.
Click Here to view the complaint
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This is a post-only mailing. Replies to this message are not monitored or answered. If you have any further questions or concerns, please do not hesitate to contact us at 816-421-7800.
BBB of Greater Kansas City (Kansas City, MO) 8080 Ward Parkway, Suite 401 Kansas City, MO 64114 Phone: (816) 421-7800 Fax: (816) 472-5442 Email: firstname.lastname@example.org Web: www.kansascity.bbb.org